Urgent Hiring: Senior ITSM / ITIL Coordinators (14+ Years) | Chicago & Dallas | High-Paying Contract Roles
Introduction
Are you an experienced IT Service Management (ITSM) professional with a strong command over ITIL processes and enterprise operations? Here’s a high-impact, urgent opportunity to join a premier Service Operations team working on mission-critical systems in the USA.
This role is not for beginners—it’s designed for seasoned professionals who can lead major incidents, enforce governance, and ensure operational stability across large-scale enterprise environments.
With 5 open positions, competitive pay, and exposure to top-tier infrastructure, this is your chance to step into a command center role in IT operations.
About the Company
DevDirectly.com is a well-known platform that connects top IT professionals with high-quality contract opportunities across the United States. This hiring is being conducted in collaboration with Sritech Solutions, a reputed IT staffing and consulting firm.
Sritech Solutions specializes in:
- Enterprise IT staffing
- Service management consulting
- Cloud and infrastructure solutions
- Fortune 500 client engagements
They are known for placing senior professionals in high-visibility, mission-critical roles across industries like finance, telecom, and healthcare.
Job Role & Responsibilities
As a Senior ITSM / ITIL Coordinator, you will act as the central command authority for IT operations, ensuring seamless service delivery and minimal downtime.
🔥 Key Responsibilities:
1. Incident & Problem Management
- Take full ownership of the incident lifecycle (detection → resolution)
- Lead Major Incident (P1/P2) bridges
- Provide executive-level updates during outages
- Coordinate cross-functional teams for rapid resolution
- Conduct Root Cause Analysis (RCA) sessions
- Ensure corrective and preventive actions are implemented
2. Change & Release Coordination
- Facilitate Change Advisory Board (CAB) meetings
- Review and approve change requests with risk assessment
- Ensure proper rollback/backout strategies
- Validate deployment schedules
- Monitor post-release stability and performance
3. ITIL Governance & Process Ownership
- Enforce ITIL best practices across all operations
- Improve service processes for efficiency and reliability
- Ensure compliance with enterprise policies
- Maintain documentation and audit readiness
Eligibility Criteria
🎓 Education:
- Bachelor’s degree in IT, Computer Science, or related field
- ITIL Certification (preferred but not mandatory)
🧑💻 Experience:
- Minimum 14+ years of experience in IT Service Management
- Proven track record in enterprise-level environments
Required Skills
🔧 Technical & Functional Skills:
- Deep knowledge of ITIL framework
- Strong experience with ServiceNow or similar ITSM tools
- Expertise in:
- Incident Management
- Problem Management
- Change & Release Management
- Experience handling high-severity incidents (P1/P2)
💡 Soft Skills:
- Excellent communication and stakeholder management
- Ability to explain technical issues to business leaders
- Strong decision-making under pressure
- Leadership mindset with accountability
Salary & Benefits
💰 Contract Rate:
- $75 – $110 per hour (based on experience and project complexity)
🎁 Benefits:
- Opportunity to work with enterprise clients
- Exposure to large-scale IT environments
- High visibility and leadership role
- Networking with top industry professionals
- Potential contract extensions
Work Location & Environment
📍 Locations:
- Chicago
- Dallas
🏢 Work Model:
- Hybrid (3 days onsite, 2 days remote)
🌐 Work Environment:
You’ll be working in a high-pressure, fast-paced enterprise setup where:
- Real-time decision-making is critical
- Collaboration with infrastructure, security, and DevOps teams is constant
- Downtime is not an option
This role is ideal for professionals who thrive in mission-critical environments.
Selection Process
The hiring process is fast-tracked due to urgency:
- Resume Screening
- Technical Discussion (ITIL + Incident Scenarios)
- Client Interview
- Final HR Round
- Offer Release
⏱️ Timeline: 1 week (for immediate joiners)
How to Apply
If you meet the criteria and are ready for a high-impact role, apply immediately.
📩 Apply via Email:
📌 Subject Line:
Application for ITSM Coordinator Role – [Your Name]
📋 Application Steps:
- Update your resume with recent experience
- Highlight ITIL processes and tools (ServiceNow)
- Mention your availability and location preference
- Send your application via email
Important Dates
- 📅 Application Start: Already Open
- ⏳ Last Date: Open until positions are filled
- ⚡ Joining: Immediate / Urgent Requirement
Important Links
- 📧 Apply Now: swathi.u@sritechsolutions.com
Tips for Candidates
✅ Resume Tips:
- Highlight incident management leadership experience
- Mention P1/P2 incident handling examples
- Include ITIL certifications (if any)
- Add measurable achievements (e.g., reduced downtime by X%)
✅ Interview Preparation:
Focus on:
- Real-life incident scenarios
- ITIL lifecycle understanding
- Change management workflows
- ServiceNow usage
✅ Pro Tip:
Be ready to explain:
“How you handled a major outage and restored services under pressure.”
Common Mistakes to Avoid
❌ Not showcasing leadership experience
❌ Ignoring ITIL fundamentals
❌ Giving generic answers in interviews
❌ Poor communication during scenario-based questions
❌ Not preparing real-world examples
FAQ Section
1. What is the average salary for ITSM Coordinators in the USA?
Senior professionals earn between $75 to $110/hour depending on expertise.
2. Is ITIL certification mandatory?
Not mandatory, but highly preferred for better chances.
3. What does the hybrid model mean?
You need to work 3 days onsite and 2 days remotely.
4. Is this role suitable for mid-level professionals?
No, this role requires 14+ years of experience.
5. What tools are required?
Experience with ServiceNow or similar ITSM platforms is essential.
6. Are these long-term roles?
Yes, high-performing candidates may get contract extensions.
Conclusion
If you’re a seasoned ITSM professional ready to take charge of enterprise-level operations, this is a rare opportunity you shouldn’t miss.
With high pay, leadership responsibilities, and exposure to critical systems, this role can significantly boost your career.
📩 Apply now and become the backbone of enterprise IT stability!